By Dr Jess Pilgrim-Brown
Dr Jess Pilgrim-Brown is a Senior Research Associate and Lecturer at the University of Bristol and a Postdoctoral Researcher at the University of Oxford. She previously worked in professional services, in elite sports coaching, and as a consultant researcher. She focuses predominantly on the relationships between working-class professional services staff and administrative staff in UK higher education although her interests also include equalities agendas, cultures and behaviours in higher education, and expanding access to higher education for people from traditionally marginalised backgrounds. She fervently advocates for collaborative, supportive research cultures in higher education and university spaces.
Research culture in the UK
The notion of research culture and the relationship between research culture and higher education has become increasingly important over the course of the past twenty to thirty years. We often conceptualise research culture in a variety of different ways; the mechanisms, frameworks and administrative systems which are in place to either support or prevent positive research cultures; the volume, nature and standard of research outputs as being reflective of positive research cultures and environments; the formal behaviours, values and expectations that are often encapsulated through university legislation, concordats and agreements.
These kinds of manifestations of research culture might be considered ‘macro’, large scale actions and activities which are focused on the institutional or organisational level. Reporting research culture and research environment through these kinds of activities can be supported (as in the case of the Research Excellence Framework) through additional data collection activities including focus groups and surveys on research careers, staff satisfaction, mentorship practices and evidence and the presence and proliferation of policies around work-life balance as an exemplification of positive research environments. However, and what this blog argues, is that the manifestation of research culture can be examined directly and powerfully through the microscopic lens of personal interactions and behaviours; behaviours which not only magnify the status of hierarchy and position in the institution but that directly reflect the nature of research culture within an institution.
Research culture, relationships and different actors in the academy
From 2021-2023 I conducted research which focused specifically on the experiences of professional services staff and administrative staff in Russell Group universities in the UK. One of the key findings from this research was concerned with the nature of interactions between professional services or ‘non-academic’ staff and their counterparts working on academic trajectories. In this small-scale research project, the professional services group largely referred to their relationships with other professional services colleagues and management as supportive, whilst often referred to interactions with academics as ‘the worst part of my job’. In other instances, they explained that they were treated ‘like scum’, exemplifying examples of negative and demeaning behaviours, shouting, and an over-exaggeration of academic hierarchy in relation to their own career positions and career ambitions. Focusing on such relationships helps us to understand how negative policies, frameworks, legislation and formal practice collaborate with one another, resulting in the manifestation of such behaviours which go unchecked, uncontested and without retribution. At present, in some institutions and environments these kind of behaviours continue to persist (as they might have done some decades ago) despite changes to formal process and practice across the landscape of higher education in the UK (Pilgrim-Brown 20\24).
Moving forwards: addressing relationships at the heart of research culture

It might be pertinent to suggest that often, in pursuit of completing statements on research culture and research environments, that universities largely conduct isolated, small-scale data (particularly concerning qualitative experiences) which fails to capture the extent, expanse, and full tapestry of phenomenon that exist within the university, faculty, department, or unit more specifically. Collecting systematic data of this nature within our institutions on these kinds of interactions can serve to help us understand what the impact of policies and procedures, legislation and concordats really is on the people who work within research environments on a day-to-day basis.
To be effective, this needs to be ‘joined-up’, complimentary, and harmonised within the institution, across units and faculties; and to be analysed whilst considering the cross-tabulations between demographics, disciplines and career stages. In magnifying the micro in this way, the proliferation of research cultures and their impact, may be both easier to discern, to identify, and to resolve. As such, a call for university management to create systematic, rigorous evaluations of the research culture as evidenced through such micro actions and initiatives is highly recommended.